Policies

Payment Terms & Conditions

  1. General
    These Payment Terms and Conditions (“Terms”) apply to all purchases made through GROOWIE FASHION DESIGNING, whether online or in-store.
    By completing a payment, you agree to comply with these Terms.

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  1. Payment Methods
    We accept payments via cash, major debit/credit cards, Apple Pay, and bank transfer.
    All payments must be made in UAE Dirhams (AED) unless otherwise stated.

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  1. Order Confirmation
    An order is considered confirmed only after successful payment authorization.
    You will receive a payment receipt or confirmation message once the transaction is completed.

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  1. Shipping & Delivery
    • Orders are processed within 2–5 working days after payment confirmation.
    • Delivery timelines vary depending on your location and courier service.
    • In case of unforeseen delays (courier issues, weather conditions, or high demand), GROOWIE FASHION DESIGNING will inform customers promptly.
    • Customers are responsible for providing accurate delivery details.

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  1. Refunds & Cancellations
    • Cancellation: Orders can be canceled within 1 hour of payment if preparation or dispatch has not started. Once prepared or shipped, cancellation is not possible.
    • Refunds: Approved refunds will be processed to the original payment method within 7–14 working days.
    • Non-refundable items: Customized, made-to-order, worn, or sale items are non-refundable and non-exchangeable.

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  1. Exchange & Replacement Policy
    If you receive an incorrect, defective, or damaged product, please contact us within 24 hours of receiving your order along with photos or proof.
    After verification, a replacement or store credit will be provided where applicable.

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  1. Contact Information
    For payment or order-related inquiries, please contact us:
    Phone/WhatsApp: 056 394 8407
    Email: groowiefadion890@gmail.com
    Location: Dubai, UAE
    Instagram: [http://www.instagram.com/groowiefashion]